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Top 15 PR Blogs I’ve Read

This is a quick list of some of the best international PR, publicity and media relations related blogs that I’ve read recently (and there are many, many more that I haven’t read yet). I’m not numbering them, because this list is not in order of priority or greatness, it’s just a random order - you can see which blogs appeal to you most.

- The Bad Pitch Blog: “An award-winning public relations resource from Richard Laermer and Kevin Dugan, since January 2006. Read our Wrath.”

- BuzzMachine: “Jeff Jarvis blogs about media and news at Buzzmachine.com.”

- The Buzz Bin: Geoff Livingston & Livingston Communications.

- Allied:

 

Popularity: 100% [?]


The Way You End Your Emails May End Your Media Relations

Stuart Jeffries wrote an article in the Sydney Morning Herald yesterday on “A guide to signing off your emails“. He raises some interesting points about netiquette and how PR practitioners should avoid faking a sense of intimacy through over-familiar email endings.

Although Stuart yearns for a return to proper business correspondence, personally, I always avoid what feels like overly formal communication, such as addressing someone with “dear sir”, or ending an email with “yours faithfully”. It just feels dishonest. Not that it’s untruthful, but rather, by using these standardised formalities, it strips all sense of individuality. Your real message, feeling and tone gets muffled.

Don’t get me wrong though, there is always a place and time for the formal, business communication style. Also, I’m certainly not suggesting a descent into colloquial, over-familiar chit-chat with the business contacts and journalists you email.  As an example, I did a double-take today when I opened an email from a job applicant I have never met, which started with “Hi there”. Hmm, not really appropriate as a first time introduction, considering the applicant already knew my full name.

So what is appropriate in emails to journalists? Is “warm regards” too warm and fuzzy? Stuart Jeffries seems to think so, although he’s received far worse. In my case, I’m a warm-blooded human being, a pretty friendly one at that, so I regularly use “warm regards” to end my emails. Although, if I’m emailing a complete stranger I normally opt for the slightly more stand-offish “kind regards”, or more formal “best regards”.

While “warm regards” might still be debatable, “love and kisses”, “xoxo”, “ciao” and “cheers” definitely are not. You might well be filled with divine “light and love” at the time of sending, but these phrases are reserved for friends and family only.

You can’t try to imitate a closer relationship with someone by using an over-friendly ending to your email. You’re more likely to cause the opposite reaction and irritate the journalist.

Phrases like “God bless” and “take care” can also be irritating when received by a stranger. The words come across as empty or insincere when you are asking someone that you have never met to take care. Why? What for?

When in doubt, rather stick to a neutral email ending, such as:
Regards,
Kind regards,
Best regards,
Thank you,

By the way, by not using a sign-off at all, you will come across as curt or rude. Read more about email sign-offs and other email etiquette on NetManners.com.

Popularity: 18% [?]


Leveraging Your Publicity - Why Not?

One of my clients forwarded an email to me last week (sorry I didn’t get to share this with you until now), where she pointed out a simple, yet very effective marketing message she received from Dawn Wing Couriers.

The email simply referred to an upcoming guest appearance of their CEO, Mike Fanucchi, on 702 Talk Radio. Dawn Wing’s marketing manager invited their clients to share their comments and opinions during the show. The email provided all the details of the interview and the studio number.

Why does an email like this stand out? Well, for some of Dawn Wing’s clients it probably doesn’t. But PR practitioners would certainly recognise this as a way of leveraging publicity. In this case, it was done in an excellent way. It’s not boastful to tell interested people about the media coverage you’ve gained, it’s smart - especially if it’s done in the spirit of sharing information about topics that would interest others.

If you’ve done all the hard work and research to organise a great radio interview or magazine feature, surely you would want as many people as possible to hear it or read it. That is, after all, the whole point. Who better to inform about your media coverage than your existing networks - the brand or company’s employees, clients and suppliers. They can then spread the message to other people who would be interested.

This is so obvious, yet I’m not sure how many PR companies and publicists actually have systems in place or set time aside to really leverage the hard work they’ve already done.

Popularity: 7% [?]


Mother’s Day or Mothers Day - Quick Lesson on Apostrophes

After Mother’s Day this past weekend, we’ve all seen enough adverts, posters, junk mail and retail signage to remind us of just where and how to spend our money spoiling mom. Of course, Mother’s Day promotional mailers and press releases were abundant too, but apparently the time for checking grammar was not.

In an email titled “Mothers should be Mother’s” (huh?), a well-known global skin care brand couldn’t quite decide which plural was correct, so they simply used them all. 

“This month we’re celebrating mothers’ everywhere…”

“The perfect gift for Mothers Day.”

And a little further in the email…

“The perfect gift for Mother’s Day.”

Ok, so not everyone is a grammar guru and apostrophes can be particularly tricky. But by nature, apostrophes tend to stick out, so here’s a quick lesson on how to use the darn things and get it right. 

There are several uses for apostrophes. They can be used to show the plural of an abbreviation, letters and numbers (there are two m’s in accommodation). They are also used in time expressions (one day’s leave). Here are the two other uses that I’ll focus on a bit more:

1. Apostrophes replace missing letters.
Examples:
- We’re celebrating. (In full: we are)
- Don’t buy this. (In full: do not)

Please note that “it’s” is short for “it is” or “it has”. It is not the same as “its”.
- It’s been a great lesson. (In full: It has been a great lesson.)
- Its whiskers are long.

2. Apostrophes show possession.
Examples:
- John’s coffee is great. (Whose coffee is great?)
- That shop’s flowers are fresh.

Before or after the s? This depends on whether the word is plural or singular. To show singular possession, put the apostrophe before the s. To show plural possession, put the apostrophe after the s.
Examples:
- The cats’ bowls are empty. (Many hungry cats.)
- The cat’s bowls are empty. (One hungry and thirsty cat.)

The reason why so many people get it wrong is because there are several confusing exceptions. Plural words that don’t end in s have the apostrophe before the s when showing possession.
Examples:
- The people’s poet.
- The children’s jackets.

Here’s another exception:
- James’ car is red. - Interestingly, James’s is also grammatically correct. It depends on whether you pronounce the word “James” or “Jamesiz”. The spell checker shows that James’s is incorrect though (and it just looks strange to me), so I prefer to stick to the first option.

As an example of people getting it wrong, here’s a piece out of a CV I received recently:

“Worked at a Candy flosss stand Andys’s Candy. Worker at Cathys’s gift shop. Worked as a manager for Ann’’s Beauty Salon.”

To learn more about apostrophes, here is a good grammar lesson that I used to check my facts for this post. :)

Popularity: 36% [?]


Email Subject Line Tip - Get Noticed

My resident media expert at Encyclomedia, Chantal, was speaking to a radio producer yesterday about his contact preferences and pitching tips and he gave a great tip that I’d like to share with you. It’s simple, perhaps it’s even really obvious, but I can guarantee you that very few PR practitioners practice this.

After pitching your idea to a journalist over the phone, when you then email your media release, write the following in your subject line: [Journalist’s name], we’ve just spoken - [concise headline].

For example: Thabo, we’ve just spoken - Purple pumpkin discovered in Potgietersrus.

According to this Kaya FM producer, he receives so many emails that even though you have discussed the idea with him, he may still miss your email. But by using his suggestion above, while scanning through the subject lines, he’ll be able to spot your email and media release straight away.

Popularity: 8% [?]


Replying to All in Email - Use Sparingly, Or Never

I’ve received a few marketing/spam emails lately, where the marketers have included the email addresses of their full recipient list for all to see. Although frustrating, this is of course nothing new. But I’ve never seen a reply, or a string of replies, quite like this before.

It started with a well-meaning email, where the sender, Siva, was trying to introduce himself and his new business, apparently ignorant of the fact that he was spamming everyone on his rather long list. After receiving what must’ve been several scolding replies, he then emailed everyone again (with all the addresses on view, again) to apologise for spamming them.

I thought this was a little strange, instead of just replying to the specific complainants and leaving it at that. But, as it it turned out, the comedy hadn’t even begun yet.

Wim sends a “reply to all” asking Siva for a price list, while letting everyone know (through his signature) exactly who he is. In the meantime, several people on the recipient list feel that they can follow Siva’s unfortunate example and send their company info and promote their sms competition lines to everyone too. It starts to get a bit ridiculous when Emma shouts this reply:

“PLEASE STOP SENDING YOUR ADVERTS TO ALL THE CC EMAILS! I’M GETTING BOMBARDED WITH EMAILS !!!”

To which Wim feels compelled to reply, replying to all, of course:

“I Agree… I only replied to a message sent to myself… So, some of you that swore at me, shame on you!”

A very frustrated Hermann, who had obviously emailed Wim privately before, now sends this message to everyone:

“I wrote you before DON’T SEND ME YOUR MAILS!!!!!!!!!!!!!!!!!!

 The final reply from Wim sends me into shrieks of laughter:

“Its N OT MY MAIL A-HOLE!”

Well, I don’t think this post needs much more explanation. Revealing all of your recipients’ email addresses is dangerous; and using “reply to all” can be professional suicide.

Popularity: 6% [?]


First South African Social Media Release

Social Media Press ReleaseSocial Media Press ReleaseThis week saw South Africa’s first online Social Media Press Release for the 2008 Standard Bank Pro20 cricket series - or at least that’s what the website says. I’m not 100% sure that it’s the first (there are several very smart webPR companies doing great behind-the-scenes work), but it’s certainly the first that I’ve come across. Perhaps it’s because this is the first local media release about a social media release.

I can’t help but wonder though, why did they call it a social media press release? The words “press release” really refer to the traditional way of gaining publicity through the printed press; whereas the words “media release” or “news release” are more inclusive and relevant for broadcast and online media. Perhaps “social media news release” or just simply “social media release” would work. But the terminology is a minor point, overall I feel that this is fantastic work by Standard Bank and all those who worked on this concept, including Cerebra, Brandsh and Melissa Attree.

All the information that a journalist or blogger would need is gathered in one place, from the quick facts at the top, to photos, video clips, quotes, match fixtures and contact details. If you want to see the updates to the release, you simply sign up for the RSS feed and you’ll always be able to access the freshest news around the Pro20.

Congrats to the marketers and the PR team for putting it all together in a simple way. I’m not sure how some of the traditional journalists will perceive this web2.0 thingamajig, but the easy-to-navigate, uncluttered layout will certainly help to convert the newbies. (This particular release was targeted at online journalists, bloggers, podcasters and videocasters.)

With the deadlines that some journalists suffer, they might moan about having to first click a link and wait for the page to load to see if the information is relevant to them or not. In this case, being able to quickly scan through the text in an email is easier. Or perhaps it’s just a habit, which means that it’s simpler to stick with the old ways of doing things? There will always be resistance to change and a social media release like this is certainly a big change from the usual press releases. 

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” - Charles Darwin

I hope to see many more media releases like this one.

Popularity: 11% [?]


How To Really Irritate a Journo in The First 5 Seconds

It’s simple. If you start a phone call with “Hi, how are you?” you are looking for trouble.

Perhaps you’ve heard that public relations people are sometimes referred to as PR sales people? This is not because the poor journalists aren’t savvy enough to know the difference, it’s because people in our own PR industry are creating this perception - often unwittingly. In fact, some are so unconscious to the effect that their sloppy PR habits have, that they get upset and exclaim “how rude!” when an exasperated journalist doesn’t want to hear another irrelevant PR pitch.

I think I need a quick disclaimer here: I am not saying that journalists should be excused for being rude, there is no excuse for that. But after hearing some of their stories, I can understand why blood pressure levels rise as often as they do. 

Ok, so getting back to the PR/sales person comparison. Here’s what you can do to avoid a negative impression when making your call:

- Introduce yourself upfront.
Only untrained telemarketers selling dodgy products start a conversation with a bubbly “hi, how are you?” in an attempt to “build rapport”. The only thing this does is build scepticism. First say who you are and what company you’re calling from. No-one wants to make small talk when they don’t know who they’re dealing with; journalists generally don’t want to make small talk at all.

- You don’t need to be everyone’s best friend.
Get to the point and then be friendly, in that order. Once you’ve built a good relationship with a journalist, then you can chat away about your weekend plans and the weather. But up until that point, simply give the journalists what they need in a professional manner.

Please, for your own sake and for the sanity of the journalists you’re dealing with, understand why “hi, how are you?” just doesn’t work. Then pass on the tip to all of your colleagues too (despite its obviousness), because somewhere out there some PR people are unknowingly sabotaging all your hard media relations work.

What’s obvious to one is obviously not obvious to everyone.

Popularity: 7% [?]


PR Awards - Creating More Division?

PRISA’s PRISM AwardsThe 11th PRISA PRISM Awards took place last night in Midrand, with the Gautrain Project walking away with the top awards. According to the comments appearing on Bizcommunity, several people aren’t happy about this and are looking for comments from PRISA.

But before I get into that, I’d firstly like to say well done to everyone who won awards. Then, secondly, I’d like to ask why I seem to be the only one (please let me be wrong) congratulating people/companies on their efforts. Yes, I hear the argument that the competition is only open to PRISA members (apparently that’s a misperception though - see comments below) and it’s always the usual suspects that take part. I also know that many award-deserving companies don’t feel the need to register with PRISA and will therefore never be acknowledged in these awards. So yes, the pool from which the winning PR campaigns are chosen is possibly not very deep.

But nevertheless, these PR companies took the initiative and went to the effort of submitting their case studies to get acknowledgement for their work. There’s nothing wrong with winning an award for that, irrespective of how many companies actually took part. A Marketingweb article earlier this week asked people to list top SA PR practitioners or companies, ahead of the PRISA awards ceremony. It was sad to see that so few took the opportunity to congratulate their peers and colleagues. So once again, congratulations to all the winning (and award-deserving) companies!

Coming back to the Gautrain issue, I don’t know how PRISA’s judging process works and until we know that, no-one can really objectively criticise their decision. Ideally, the key journalists’ who cover the Gautrain project should have been asked for their opinions on the effectiveness of the Gautrain’s PR team. It is a “Media Relations” award, isn’t it?

Just to let you know, I am not a PRISA member. I do, however, feel that we need a strong, healthy industry body and I’ve been keen to chat to some of the PRISA board members about this - if only they would’ve returned my calls.

I’ve just visited the PRISA website to see if I could find any media releases about the awards, but alas their newsroom link doesn’t work in Firefox and their home page still says that “judging is taking place now”.

Popularity: 8% [?]


Wine, Facebook, SEO, Farming and Darts…

Add to that a food demonstration and this made for one of the most interesting and diverse PR-Net meetings I’ve attended in a while. It was held on Tuesday night at the QuirkStation (the offices of Quirk eMarketing) in Cape Town. With the exception of the food and wine, you’re wondering how the strange combination of elements in the title relates to public relations, right?

Well, in the case of the irrigation practices of the Perdeberg farming cooperative, it didn’t. But we politely listened to Kobus from Perdeberg Wines in exchange for the boxes of wine he shared with us during the evening. Thanks Perdeberg! Their PR company, Wired Communications, are doing some interesting work online. They’ve created the Clink to Win Facebook application to create awareness for the little wine brand - “it’s the one with the Zebra” we were told. Well done to them for trying something new.

After hearing about the details and successes of this online PR campaign, Rob Stokes, head of Quirk, introduced his newly launched venture to the PR-Net group. Despite recovering from flu, Rob gave a jam-packed presentation where he explained the importance of online reputation management and how BrandsEye helps companies track and rate their online reputation. I think that Rob and his team of QuirkStars must be congratulated for the excellent and pioneering work they’ve done on BrandsEye. It looks like a world-class product, which will transform the way PR, marketing and communications companies/departments manage their online reputation.

Of course, I’m particularly chuffed that my partner, Scott, was lucky enough to hit the right spot on the dart board to win a one-month trial of BrandsEye! :)

I’ll report back on my experience so you can see how it works for Encyclomedia.

Popularity: 38% [?]